Privacy Policy

Last updated: August 19, 2026

Hervolve Wellness LLC (“Hervolve Wellness,” “we,” “us,” or “our”) operates this contact page at contact.hervolvewellness.com. This Privacy Policy explains what information we collect through this page, how we use it, and the choices you have — including your choices about text messages.

We are a medical practice located in Brandywine, Maryland. Protected health information that you share with us as a patient is handled under HIPAA and our Notice of Privacy Practices, which is provided separately at the time of care. This policy covers the information you submit through the contact form on this page.

1. Information we collect

Through the contact form on this page, we collect only what you choose to provide:

• Full name — required, so we know who we are replying to.
• Email address — required, so we can respond.
• Mobile phone number — optional. You are not required to give us a phone number to submit an inquiry.
• Your message — whatever you choose to tell us.
• Consent selections — whether you checked either of the optional SMS consent boxes, along with the date and time of that selection.

We also collect standard technical information such as your IP address and browser type, used only to keep this page secure and functioning.

2. How we use your information

• To respond to your inquiry and route it to the team member best suited to answer it.
• To schedule, confirm, or follow up on an appointment you request.
• To send you customer care and appointment-related text messages, if you gave permission.
• To send you promotional or educational messages, if you separately gave permission.
• To meet our legal, regulatory, and recordkeeping obligations.

3. Text messaging (SMS) program

The contact form includes two separate, optional, unchecked consent boxes: one for customer care and appointment messages, and one for promotional and marketing messages. You may check either, both, or neither.

• Consent is never required. Checking a box is not a condition of submitting the form, of purchasing anything, or of receiving care from us.
• Message frequency varies depending on your inquiry and your selections.
• Message and data rates may apply from your mobile carrier.
• To stop messages, reply STOP to any text from us. You will receive one confirmation message and no further texts.
• For help, reply HELP to any text from us, or contact us using the details below.
• Carriers are not liable for delayed or undelivered messages.

Text messages are not encrypted. We will never include detailed protected health information in a text message. Minimal identifying information, such as your name or an appointment date, may appear in a reminder. Clinical details are shared only through our secure, HIPAA-compliant platforms.

4. We do not sell or share your mobile information

We share information only with service providers who help us operate — for example, our scheduling and messaging platform — and only to the extent needed to deliver the service you asked for. These providers are contractually barred from using your information for their own marketing. We may also disclose information where required by law.

5. How long we keep it

We keep contact form submissions and consent records for as long as needed to respond to you and to document your consent, and thereafter as required by Maryland and federal recordkeeping rules. You may ask us to delete your inquiry at any time using the contact details below.

6. Your choices

• Withdraw SMS consent at any time by replying STOP.
• Ask us to correct or delete the information you submitted.
• Ask us what information we hold about you.
• Contact us using this form without providing a phone number at all.

7. Security

This page is served over an encrypted HTTPS connection, and submissions are stored in access-controlled systems. No method of transmission over the internet is completely secure, which is why we ask you not to include detailed medical information in this form.

8. Children

This contact page is intended for adults. We do not knowingly collect information from children under 13 through this form.

9. Changes to this policy

We may update this policy from time to time. The “last updated” date above reflects the current version.

10. How to reach us